Scale your service business with AI. Not more hires.
I build production AI for service businesses. Most recently the first AI hire at a 150+ person logistics company, where I built its AI function from zero. Previously co-founded an AI agency (50+ clients, exited).
Open for select advisory and engineering work.
120+
FTEs of work automated
50+
companies AI-integrated
€5M+
in operational impact
Work
First AI hire, 150+ person logistics company
Built the AI function from zero: strategy, infrastructure, production systems and team upskilling.
2,000+ h
saved per month
13+
FTE of hiring avoided
2
core AI systems in production
Customer service AI agent in Zendesk
Every ticket gets full order data and a drafted reply. One engine per category (status, cancellations, reshipments, tracking); safe scenarios resolve end to end, actions included, not just knowledge-base replies.
- · 650+ h saved per month
- · 4+ FTE of hiring avoided
- · 3-5 min saved on every ticket
Internal AI agent in Slack
Company-wide, 19 tools. Answers process and technical questions, checks orders, stock and tracking, and cancels or modifies orders via agentic actions. Read-only on the production database.
- · 1,400+ h saved per month
- · Connects Notion, Zendesk, SQL, the ERP and the codebase
- · 500% growth in adoption
AI foundation
Built the infrastructure so AI improves systematically, not as a black box.
- · Langfuse tracing + eval pipeline
- · Cloudflare Workers infrastructure
- · Live ROI dashboard
AI-native engineering team
Trained the engineering team on AI-native development workflows.
- · Claude Code and Cursor
- · Parallel coding agents
- · Hands-on team training
Walleye Capital
$16B+ AUM hedge fund
NYC
Built multiple production AI features for usecurrent.ai, the internal AI platform used by every fundamental team at Walleye and requested by 50+ external firms. Included a multi-agent system researching 1,500+ companies, a RAG pipeline for SEC filing analysis (+20% accuracy), and proactive agents for investment research.
Slack AI + GenAI content hub
Spacewell
Nemetschek Group
2,500+ conversations/month through a Slack AI agent for 50+ employees. 70% faster content creation via a custom GenAI content hub built on Next.js.
Automated PE deal flow
Fortino Capital
PE firm
AI agent classifying 10-20 startups weekly from 5+ data sources against investment thesis, replacing manual analyst work.
On-premise RAG optimization
M&L AG
Frankfurt
30% recall improvement on an on-premise AI agent through evaluation framework redesign.
Testimonials
"Deep practical knowledge of RAG and AI agents is what sets Thom apart. I'd recommend him if you need someone who can bring structure to complex LLM work."
Nolan Rook
Former CTO, 150+ person logistics company
"Thom translated my strategic vision into a production-ready AI agent. His mix of technical depth and product intuition provided forward momentum throughout."
Susanne van Gendt
AI Strategist, fastpaced.ai
"Thom combines strong technical skills with a clear understanding of business goals. He helped turn early concepts into a focused MVP."
Louise Doorn
Founder, Coachnova.ai
How I work
I work with AI as an extension of myself. Multiple coding agents running in parallel, Claude Code as my IDE. One engineer outputs at the pace of a small team.
4+
parallel coding agents daily
Writing
Thoughts on building AI inside service businesses.
How to transform your business with AI
The five steps I use to turn operational bottlenecks into working AI systems, measurable results and a team that actually uses them.
Read →
Stop Building RAG Systems That Hallucinate: 3 Metrics That Will Show You What Is Broken
Learn the critical metrics that reveal what's actually happening in your RAG pipeline and how to eliminate hallucination by measuring what matters.
Read →
Want to scale without more hires?
Whether you already have an exact project in mind, need advice, or just know you need to do something with AI, we'll figure out the right fit together.
