Scale your service business with AI. Not more hires.
I build production AI for service businesses. Currently doing this at Ecomflow (fulfillment, 150+ employees), targeting €1M+/year in operational savings. Previously co-founded an AI agency (50+ clients, exited).
Open for select advisory and engineering work.
120+
FTEs of work automated
50+
companies AI-integrated
€5M+
in operational impact
Work
Ecomflow
Fulfillment service · 150+ employees
Joined as the first AI hire. Built the AI function from zero: strategy, infrastructure, production systems, team upskilling. Targeting €1M+/year in operational savings across the organization.
CS Agent: Zendesk automation
Customer service AI handling order status, cancellations, reshipments, and tracking across multiple languages. Full evaluation pipeline keeps it improving systematically.
- · 13,500+ tickets/month handled
- · 0.993 helpfulness score
- · Targeting 60% end-to-end automation
Tommy: internal Slack AI
AI for operations teams. Answers questions from Notion, looks up orders and tracking, handles cancellations and modifications via agentic actions.
- · 2,700+ conversations/month
- · Connects Notion, SQL, Mabang, Slack
- · Agentic actions on real systems
AI foundation
Built the infrastructure so AI improves systematically, not as a black box.
- · Langfuse tracing + eval pipeline
- · Cloudflare Workers infrastructure
- · Internal command center dashboard
AI-native engineering team
Trained the engineering team on AI-native development workflows (Cursor, Claude Code, agents).
3x
engineering output
Walleye Capital
$16B+ AUM hedge fund
NYC
Built multiple production AI features for usecurrent.ai, the internal AI platform used by every fundamental team at Walleye and requested by 50+ external firms. Included a multi-agent system researching 1,500+ companies, a RAG pipeline for SEC filing analysis (+20% accuracy), and proactive agents for investment research.
Slack AI + GenAI content hub
Spacewell
Nemetschek Group
2,500+ conversations/month through a Slack AI agent for 50+ employees. 70% faster content creation via a custom GenAI content hub built on Next.js.
Automated PE deal flow
Fortino Capital
PE firm
AI agent classifying 10-20 startups weekly from 5+ data sources against investment thesis, replacing manual analyst work.
On-premise RAG optimization
M&L AG
Frankfurt
30% recall improvement on an on-premise AI agent through evaluation framework redesign.
Testimonials
"Deep practical knowledge of RAG and AI agents is what sets Thom apart. I'd recommend him if you need someone who can bring structure to complex LLM work."
Nolan Rook
CTO, Ecomflow
"Thom translated my strategic vision into a production-ready AI agent. His mix of technical depth and product intuition provided forward momentum throughout."
Susanne van Gendt
AI Strategist, fastpaced.ai
"Thom combines strong technical skills with a clear understanding of business goals. He helped turn early concepts into a focused MVP."
Louise Doorn
Founder, Coachnova.ai
How I work
I work with AI as an extension of myself. Multiple coding agents running in parallel, Claude Code as my IDE. One engineer outputs at the pace of a small team.
4+
parallel coding agents daily
Want to scale without more hires?
Whether you already have an exact project in mind, need advice, or just know you need to do something with AI, we'll figure out the right fit together.
